Your personal information is kept private. We'll collect only the information we need to serve you. We will ask you for only the information we need to process your order, service your needs, e-mail updates, and keep you informed of new products. We do not rent, sell, or share your information. We do not collect any information about you other than what you knowingly and specifically provide us. We may collect demographic information for statistical information about visits and purchases. Information about you that may be shared with others is only that information required by the governmental agencies of the state or Federal government. We do not knowingly collect any information from children and our products are not designed for use by or to attract any one under the age of 13.

Security of personal information

We will keep your personal information securely in our control. We will use encryption techniques to protect the transmission and storage of information you submit to us. Your
E-mails that you send are not secure against third party interception. These are not covered by our privacy policy.


Links to other sites

Our website may contain links to or from other pubic or private organizations that are out of our control. When you follow or enter from one of those links you are no longer under our protection. You are no longer protected by our security controls.

Cookies

Our web site is not set up to track, collect, or distribute personal information not entered directly by our visitors. We do gather certain kinds of non-identifying site usage data, such as number of hits and visits to our site. This information is used for internal purposes so we can provide improved service to our customers. This information contains no personal information and can't be used to gather personal information.

Placing of order

Your Landing Loop will be shipped within 10 days after receiving your order with approved credit. We will e-mail you immediately if there is any delay for any reason including credit problems. Product is generally in stock and in many cases will be shipped sooner than above. If you wish to pay by check rather than credit card you may send you order to Landing Loop, 3714 Runge St. Franklin Park, IL 60131. Paying by check will delay shipment approximately 15 days. Please note that any returned unpaid check is subject to a $25.00 service charge. Checks returned for insufficient funds or uncollected funds together with any service fee may be debited electronically from your account.

To place an order on line just complete the bill to and ship to and credit card information and calculate the sales tax if applicable. Indicate the items number, description, and number of units. Your total with shipping will appear on the form. Print the form and record the order number for reference. See the shipping section below for more details. All Illinois customers will add the current tax rate of sales tax to each order. All prices are quoted in USD.

Forms of payment accepted

We will accept Visa; Master charge, Discover, and American Express credit cards. We also accept PayPal customer payments. You may pay by check or money order by sending your payment to the Corporate Address below. Wholesale accounts must accompany their payment with a purchase order indicating billing, shipping addresses along with product information. If you have any questions, please e-mail us at info@landingloop.com or call customer service at 1-800-250-9545.

Shipping

Shipping: Landing Loop will ship all CONSUMER DIRECT orders UPS within the continental United States. Shipments to all other locations will be billed at the appropriate freight rate and for the selected carrier to that location. We will e-mail your shipping charges and ship upon your approval. Orders are shipped UPS GROUND, 5-7 days estimated delivery within the USA.

Please inspect your merchandise immediately. If there is damage due to shipping, we must be notified by e-mail within three days of receipt of the goods. Be sure to tell us exactly what the problem is. We will send authorization to return your package or defective part and re-ship another to you free of charge. As a Reminder, you must have a return authorization attached to the return package. Your return authorization will advise what you should do about shipping costs. All returns without an authorization will be refused.

To check on delivery of an order please e-mail us. We will advise as soon as we check your order. Please include your Name, Address, Order Number, and Date of Order. Please also let us know about your special needs.

Over night or express shipments: Please e-mail us for freight charges and estimated delivery time. Wholesale Accounts: Please call 1-800-250-9545 or e-mail us at info@landingloop.com for volume orders.

Refunds

If a refund is due, you will be refunded in the same method in which you paid for the merchandise. If a check refund is due, please allow up to 30 days to receive your refund. Refunds will be sent to and payable to the person whose name is on the order.

Return Policy

Our goal is to make sure you receive the best value on every order placed with us. Your satisfaction is guaranteed. If you are not satisfied with our product simply e-mail us within 15 days of your purchase and we will send you a return authorization to ship back your Landing Loop.

Authorized returns must be received within 14 days after return authorization is issued. All merchandise must be in new condition and in the original packaging. All components must be included in the package. Just apply the return authorization to the box and ship the product to us at the address on the Return Authorization. Do not send it to any other address. Upon receipt of the authorized return, we will refund the original purchase price of the product including taxes. Your refund will be in the same form as the original payment received from you. The return shipping charges must be prepaid by you. Any return shipped to us COD freight will be refused. Please allow 30 days or your next billing cycle for refund to appear on your credit card or Pay Pal account. Customer Service information is available at 1-800-250-9545.

Procedural or computer issues

If you are having difficulty with placing an order, or need assistance, please call our customer service number. Give us your name, order number, date and the nature of your call. You can also e-mail us at info@landingloop.com or call our customer service line 1-800-250-9545. We will gladly come to your rescue. If the number is busy, leave a message, we will get back to you as soon as we have completed helping another customer.

Safety of our Customers

Important Notice: THE FOLLOWING IS TO BE DONE BEFORE USING THE LANDING LOOP FOR DOCKING.

As you know every boat docking situation represents a unique docking experience.

Please be sure to watch the instructional DVD included with your Landing Loop. The DVD is also available for viewing on the Web Site. It is the responsibility of the boat's captain to view the instructional DVD and train his mates on the proper use of the Landing Loop before attempting to use it for docking. This includes practicing with the Landing Loop both on land and boat while his boat is still at the dock

Before each docking situation, the boat's captain must also review his docking procedure with his crew and make sure they understand their role and proper use of the Landing Loop in that docking situation.

It is important to remember that everyone involved in any docking experience with the use of a Landing Loop is required to wear a U S Coastguard approved Personal Floatation Device.

DO NOT use the Landing Loop as a boat hook or for any purpose other than extending a docking line onto a cleat, piling, or pole on a dock.

Limits of Liability

Neither Seller, nor any of its agents or employees shall be held liable for any improper or incorrect use of its product or web site information and assumes no responsibility for anyone's improper use of the Landing Loop. In no event shall Seller, its agents, or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the web information or the Landing Loop. This disclaimer of liability applies to any damages or injury under any cause of action.
Seller warrants that goods ordered through this website are merchantable, of good quality, and free from defects, whether patent or latent, in material or workmanship.
Ways to reach us:

Customer service phone: 1-800-250-9545
Information e-mail: info@landingloop.com

Our corporate address is:

Gadgets Unlimited, Inc.
3714 Runge St.
Franklin Park, IL 60131